Privacy Policy

1. Introduction

EnjoyChinese ("we", "our", or "the App") understands the importance of your personal information and will do our utmost to protect its security. This Privacy Policy explains how we collect, use, store, share, and protect your personal information, as well as your related rights.

This Privacy Policy applies to the EnjoyChinese mobile application (including iOS and Android versions) and related services (collectively "the Service"). Please read and understand all provisions of this Privacy Policy before using the Service. If you do not agree with any provision, please discontinue use of the Service.

2. Information We Collect

2.1 Information You Provide

• Account Information:Account Information: When you register an account, we collect your email address, username, and password.
• Profile Information:Profile Information: You may choose to provide information such as avatar, nickname, native language, and learning goals.
• Feedback & Communication:Feedback & Communication: When you contact customer support or submit feedback, we collect the information you provide, including contact details.

2.2 Automatically Collected Information

• Device Information:Device Information: Device model, operating system version, unique device identifier, mobile network information.
• Usage Data:Usage Data: Learning progress, course completion, feature usage frequency, app crash logs.
• Log Information:Log Information: IP address, access time, app version number.

2.3 Information We Do Not Collect

We do not collect the following sensitive personal information:

• Precise geolocation information
• Contact list
• Photo library (unless you proactively upload feedback images)
• Biometric information
• Health data

3. How We Use Information

We use the collected information for the following purposes:

• Core Services: To provide Chinese learning courses, pronunciation assessment, learning progress tracking, and other features.
• Personalized Experience: To recommend suitable learning content and courses based on your level and goals.
• Product Improvement: To analyze usage data to optimize app performance, fix issues, and develop new features.
• Customer Support: To respond to your inquiries, feedback, and technical support requests.
• Security: To detect and prevent fraud, abuse, and illegal activities.
• Compliance: To comply with applicable laws, regulations, and regulatory requirements.

4. Information Storage and Security

4.1 Data Storage

Your personal information is stored on our servers in secure data centers. We use industry-standard encryption technologies to protect data transmission and storage, including but not limited to TLS/SSL encryption for transmission and AES-256 encryption for data storage.

4.2 Data Retention Period

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. After you delete your account, we will delete or anonymize your personal information within 30 days.

4.3 Security Measures

• Employ firewalls, intrusion detection systems, and other network security measures
• Implement strict access control policies, with only authorized personnel able to access personal information
• Conduct regular security assessments and penetration testing
• Provide data protection training to employees

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We share necessary information with third parties that provide cloud storage, data analytics, customer support, and other services. These providers are contractually bound to process data only according to our instructions.
• Legal Requirements: We disclose information as required by laws, regulations, judicial proceedings, or government requests.
• Business Transfer: In the event of a merger, acquisition, or asset sale, your information may be transferred as a business asset.
• With Your Consent: We share information with other parties with your explicit consent.

6. Third-Party Services

This app may use the following third-party services, each with their own privacy policies:

• Firebase (Google): Used for user authentication, data analytics, and push notifications. See Google's Privacy Policy for details.
• Tencent Cloud COS: Used for user feedback image storage.

7. Your Rights

Under applicable data protection laws (including but not limited to GDPR and CCPA), you have the following rights:

• Right of Access: You may request access to the personal information we hold about you.
• Right to Rectification: You may correct inaccurate or incomplete personal information.
• Right to Erasure: You may request deletion of your personal information ("right to be forgotten").
• Right to Restrict Processing: You may restrict our processing of your personal information.
• Right to Data Portability: You may request to receive your data in a structured, commonly used format.
• Right to Object: You may object to our processing of your personal information based on legitimate interests.
• Right to Withdraw Consent: You may withdraw your previously given consent at any time.

To exercise the above rights, please contact us at [email protected]. We will respond to your request within 30 days.

8. Children's Privacy

The Service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we discover that we have inadvertently collected personal information from a child under 13, we will take reasonable steps to delete such information promptly. If you believe we may have information from a child under 13, please contact us immediately.

9. International Data Transfers

Our services are available to users worldwide. Your information may be transferred to and processed on servers located outside your country/region. We will take appropriate safeguards to ensure your personal information receives an adequate level of protection during transfer, including the use of standard contractual clauses.

For EU/EEA Users: Pursuant to Article 46 of the GDPR, we use Standard Contractual Clauses approved by the European Commission as safeguards for international data transfers.

10. California Privacy Rights

If you are a California resident, under the California Consumer Privacy Act (CCPA), you have the right to:

• Know what personal information we have collected about you
• Know whether your personal information is sold or disclosed and to whom
• Opt out of the sale of your personal information
• Access your personal information
• Request deletion of your personal information
• Not be discriminated against for exercising your CCPA rights

We confirm that we have not sold any user's personal information in the past 12 months.

11. Updates to This Policy

We may update this Privacy Policy from time to time. When material changes are made, we will notify you through in-app notifications, email, or by posting a prominent notice on this page. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your information.

Any changes to this Privacy Policy take effect immediately upon posting, unless otherwise stated. Continued use of the Service constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, comments, or complaints about this Privacy Policy, please contact us through the following methods:

• Email：Email: [email protected]
• Contact Address:Contact Address: Submit your request through our Contact Us page

For EU users, you have the right to lodge a complaint with the data protection supervisory authority in your country.

13. Payment and Subscription Data

This section explains how we handle payment and subscription information when you purchase a paid subscription through our Service.

• Subscription Information:When you purchase a subscription, we collect and store: subscription status (active, expired, cancelled), subscription plan type, purchase date, expiry date, and transaction identifiers. We do NOT collect or store your full payment card numbers, bank account details, or payment passwords.
• Payment Processing:All payment transactions are processed exclusively through the Apple App Store (for iOS users) and Google Play Store (for Android users). We do not directly process, transmit, or store any sensitive payment credentials.
• Data Usage:Your subscription information is used solely for: managing your access to paid features, verifying your subscription status, providing customer support, and complying with legal obligations.
• Data Retention:We retain your subscription information for the duration of your account plus the period required by applicable laws (typically 3-7 years for financial records). After this period, subscription data is anonymized or deleted.
• Refund Handling:All refund requests are handled directly by Apple or Google in accordance with their respective refund policies. We cannot process refunds directly. Please contact Apple or Google customer support for refund requests.